Shipping Policy

Last Updated: July 3, 2026

Thank you for shopping with Sporella. We are committed to carefully preparing and delivering your order as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, shipping method selected, and order weight.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Delivery Estimates

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• Standard Shipping: 3–7 business days
• Expedited Shipping (if available): 1–3 business days

Please note that these are estimates only and are not guaranteed.

Shipping Delays

While we work hard to ensure timely delivery, Sporella is not responsible for delays caused by:

• Weather conditions
• Natural disasters
• Carrier delays
• Customs processing
• Incorrect shipping addresses
• Events beyond our reasonable control

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or returned to us. Additional shipping charges may apply to reship returned packages.

Lost or Stolen Packages

Once a package has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend:

• Checking around your property and with household members.
• Contacting neighbors or your property manager.
• Reaching out to the shipping carrier to initiate a package search.

Sporella is not responsible for lost or stolen packages that are marked as delivered by the carrier.

Damaged Shipments

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged product(s)
• Photos of the shipping box and packaging materials

We will review your claim and work with you to resolve the issue as quickly as possible.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities.

Delivery times for international orders may vary depending on customs processing.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Because we begin processing orders quickly, we cannot guarantee that changes or cancellations can be made once an order has entered fulfillment.

Questions

If you have any questions about your shipment or need assistance with your order, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Sporella. We appreciate your support and look forward to being part of your skincare ritual.